Can I exchange items? February 21, 2019 15:10 Updated Follow Sorry, we are unable offer an exchange service, should you require an alternative item please place a new order and return the original for a refund. How do I return an item? Related articles How do I return an item? What is your returns policy? Can I send something back that I purchased in the Faversham store? How long will it take for my refund to be processed? I don't have a returns note, what should I do? Comments 0 comments Article is closed for comments.