I think my item is faulty, what should I do?

If your product develops a manufacturing fault within 30 days of purchase, please click here to contact us via our form to let us know about the issue and we’ll look to replace or refund it. Please attach images to enable us to deal with your query quickly.

If you’ve purchased the item from us within the last 12 months and it’s developed a manufacturing fault, please click here to contact us via our form. Our Customer Care team will be in touch to let you know how to proceed and in most cases, we aim to offer a repair if possible. Please note that we will need a reasonable amount of time to carry this out and will do our best to come to a resolution as soon as possible. To speed up the process, please attach images to the form to assist our Customer Care team.

If it's been over 12 months and is still within the warranty then please contact the manufacturer directly.